Tech Support Company Settles False Advertising Litigation with FTC

June 23, 2016

false-advertisingOn Monday, the Federal Trade Commission (“FTC”) announced its settlement with Vast Tech Support, LLC, OMG Tech Help, LLC and their chief operating officer Mark Donohue (collectively, the “Defendants”) concerning claims that the Defendants used software designed to trick consumers into believing that their computers were infected with viruses.  The parties recently agreed on the terms of a false advertising settlement and are now seeking court approval.

How did Defendants Falsely Advertise their Product?

False Advertising Claims against Defendants

According to the complaint filed by the FTC, the Defendants used software designed to mislead consumers into believing that their respective computers had been infected with a virus.  The software directed users to contact telemarketers who, according to the FTC, “subjected those consumers to high-pressure deceptive sales pitches for tech support products and services.”  The FTC, along with the State of Florida, charged the Defendants with violating the Telemarketing Sales Rule, the FTC Act, and the Florida Deceptive and Unfair Trade Practices Act.

Pursuant to the terms of the false advertising settlement with the FTC, the corporate defendants are required to surrender all of their assets to a court receiver.  Additionally, the corporate defendants are subject to a $27.2 million judgment, which will be partially suspended.  The principal is also subject to a separate $9,177,000 judgment, which has also been suspended.

Protect Yourself

Last month, we blogged that the FTC has been cracking down on false advertising campaigns across the country.  The penalties sought in such actions, whether initiated by the FTC or state regulators, can be quite severe.  As a result of this risk to marketers, it is important to engage competent counsel prior to commencing any marketing campaign, particularly those involving health benefit-related claims.

If you are interested in learning more about this topic, please visit the Telemarketing Law practice area of our website.  If you have been served with process concerning your marketing practices in general, please e-mail us at or call us at (212) 246-0900.

The material contained herein is provided for informational purposes only and is not legal advice, nor is it a substitute for obtaining legal advice from an attorney.  Each situation is unique, and you should not act or rely on any information contained herein without seeking the advice of an experienced attorney.

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David Klein

David Klein is one of the most recognized attorneys in the technology, Internet marketing, sweepstakes, and telecommunications fields. Skilled at counseling clients on a broad range of technology-related matters, David Klein has substantial experience in negotiating and drafting complex licensing, marketing and Internet agreements.

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