FTC Investigation Leads to its First Fake Reviews Settlement

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February 28, 2019 

FTC Investigation

A Federal Trade Commission (“FTC”) investigation of Cure Encapsulations, Inc. and its owner, Naftula Jacobowitz (the “Defendants”), has ended in a settlement that awaits court approval. In its complaint, the FTC alleges that Defendants made false and unsubstantiated claims concerning the efficacy of garcinia cambogia (the “Product”) as a weight-loss supplement and paid a third-party website operator (www.amazonverifiedreviews.com) to post fake Product reviews on Amazon.com. Pursuant to the terms of the FTC investigation settlement agreement, Defendants are prohibited from publishing weight-loss, appetite-suppression, fat-blocking, and disease-treatment claims concerning any dietary supplement, food or drug, unless those claims are substantiated by third-party clinical studies. In addition, the Defendants must notify consumers who purchased the Product of the FTC’s allegations/investigation and pay a judgment in the amount of $12.8 million (which will be suspended upon payment of $50,000 and certain unpaid income tax obligations).

How can businesses avoid the FTC’s radar? 

FTC Investigations Intended to Enforce the FTC Act, Protect Consumers 

The FTC is empowered to enforce the Federal Trade Commission Act (“FTC Act”) by protecting consumers from false and deceptive practices in connection with the labeling, advertising, marketing and distribution of goods and services. An advertisement is deceptive (within the meaning of the FTC Act) if it contains information that is likely to mislead consumers or omits significant material that would have aided consumers’ decisions to buy a given product or service. Commissioning the generation of false product endorsements through a third-party website constitutes deceptive advertising that may result in an FTC investigation. In the case at hand, the Defendants paid www.amazonverifiedreviews.com $1,000.00 for 30 reviews with the goal of maintaining an overall Amazon customer rating of 4.3. The FTC investigation concluded that all of the subject reviews were fabricated and, therefore, Defendants had engaged in deceptive advertising practices in violation of the FTC Act.

Backing Up Claims 

In today’s online world, it is often hard to distinguish between fake and authentic product reviews. In the case of the Defendants, they argued that they had paid for third-party Amazon.com reviews in order to offset negative reviews written by competitors. Obviously, the FTC was less than receptive to this line of argument. This settlement highlights the fact that businesses should not forgo regulatory compliance in their effort to seek a competitive edge.

If you require the review of your marketing practices and procedures or if you are facing an FTC investigation, please e-mail us at info@kleinmoynihan.com, or call us at (212) 246-0900.

The material contained herein is provided for information purposes only and is not legal advice, nor is it a substitute for obtaining legal advice from an attorney. Each situation is unique, and you should not act or rely on any information contained herein without seeking the advice of an experienced attorney.

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David O. Klein

David O. Klein

David Klein is one of the most recognized attorneys in the telemarketing, technology, Internet marketing, sweepstakes and telecommunications fields. Skilled at counseling clients on a broad range of technology-related matters, David Klein has substantial experience in negotiating and drafting complex licensing, marketing and Internet agreements.

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